Privacy Policy

Effective Date: 10 April 2025
Last Updated: 10 April 2025

1. Who We Are

Welcome to Sunita’s Counselling Room. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and/or the EU GDPR, as applicable.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Your name, email address, phone number.
  • Health Information: Relevant mental health or medical information you choose to share.
  • Session Records: Notes from counselling sessions (stored securely).
  • Payment Information: Billing and payment details.
  • Technical Data: IP address, browser type, device info, and cookies (see Section 7).

3. How We Collect Your Data

We collect data in the following ways:

  • Through our contact or booking forms.
  • Direct communication via email or phone.
  • During counselling sessions.
  • Through cookies and analytics tools on our website.

4. Why We Collect Your Data

We collect and process your personal data for the following purposes:

  • To provide you with counselling services.
  • To manage bookings and appointments.
  • To respond to your enquiries.
  • To maintain records (required for ethical and legal obligations).
  • To process payments.
  • To improve our website and services.

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

  • Consent: When you explicitly provide consent (e.g., submitting a contact form).
  • Contract: Where processing is necessary for the performance of a service agreement.
  • Legal Obligation: To comply with applicable laws (e.g., maintaining records).
  • Vital Interests: In case of emergencies where your safety is at risk.
  • Legitimate Interests: For website improvement and security.

6. How We Store and Protect Your Data

We take data security seriously. All personal data is stored securely and protected using industry-standard encryption and access controls. Session notes and client records are stored in accordance with professional and legal requirements.

We retain your data only for as long as necessary to provide services and fulfill legal or ethical obligations.

7. Cookies and Analytics

We use cookies to enhance your experience on our website. Cookies are small files placed on your device that help us understand how visitors use our site.

We may use Google Analytics or similar tools to collect anonymized usage data. You can manage your cookie preferences via your browser settings.

8. Sharing Your Data

We do not sell or share your personal data with third parties for marketing. We may share your data with:

  • Regulatory bodies if legally required.
  • Emergency services if there is a serious risk to you or others.

9. Your Rights Under GDPR

You have the right to:

  • Access your data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Withdraw consent at any time (where applicable).
  • Data portability (in certain circumstances).
  • Lodge a complaint with the relevant data protection authority (ICO in the UK).

To exercise your rights, contact us at: sunitascounsellingroom@gmail.com

10. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect data from children without parental consent.

11. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.